Cracking the Code of Empathy to Supercharge Customer Experience in Contact Centers with Mike Aoki
May 24, 2023
Mike Aoki, President of Reflective Keynotes, joins Sean McIver to discuss the importance of empathy and communication skills in customer-facing roles, the challenges faced by frontline agents, and the need for positive reinforcement and empowering staff.
Specialising in helping small to midsize businesses, Mike offers customised customer service and sales training on-site or through webinars. He also serves as a keynote speaker and panellist at various events.
With over twenty years of experience in customer service, sales, and management, Mike brings practical examples to his workshops and speeches, leading to improved sales outcomes and increased client satisfaction and loyalty. His expertise has been sought by notable clients such as Equitable Bank, Miele, and Community Trust, and he has been featured in esteemed publications like the Globe and Mail and Contact Center Pipeline magazine.
Episode resources
If you enjoyed this episode, then please either:
- Subscribe, rate, and review on Apple Podcasts
- Follow on Spotify
- This page shows how to follow, rate and review the show on the major platforms
Talk Time with MaxContact is handcrafted by our friends over at: fame.so