AI Doesn’t Care About You with Noah Little
November 30, 2023
In this episode of Video Voyagers: Edge of AI, Noah Little, Enterprise Customer Success Manager of Key Accounts in EMEA at Recharge, joins Audrey Lecker and Richard Benavides to explain why CSMs are the only role safe from AI in SaaS. They also dive into the importance of human empathy in customer success, balancing automation and human touch, how being a great customer CSM is like flying an airplane, and the role of video in transforming customer engagement in the digital age.
In this episode of Video Voyagers: Edge of AI, Noah Little, Enterprise Customer Success Manager of Key Accounts in EMEA at Recharge, joins Audrey Lecker and Richard Benavides to explain why CSMs are the only role safe from AI in SaaS. They also dive into the importance of human empathy in customer success, balancing automation and human touch, how being a great customer CSM is like flying an airplane, and the role of video in transforming customer engagement in the digital age.
Noah is a seasoned professional with over five years of experience in enterprise customer success, where he has collaborated with well-known brands such as Facebook, P&G, Vaynermedia, and Sephora. His professional journey took an unconventional turn in 2017 when he decided to leave his Neuroscience PhD program and started driving for Uber.
In 2019, Noah's career course significantly changed when he joined his first tech startup, earning $35,000. Since then, he has continued to climb the professional ladder. Alongside his role at Recharge, Noah is also a Customer Success Manager Coach at BestPracticer and Strategic Advisor at The Career Foundation.
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