Keep the spark alive in your guest relationships

In this episode of Hotel Moment, host Karen Stephens is joined by Brian Murphy, the Group Customer Relationship Management Executive at Cliste Hospitality. Together, they explore the history of Cliste Hospitality, discuss how adaptability sustains success and builds resilience, and delve into leveraging AI to enhance the guest experience.

In this episode of Hotel Moment, host Karen Stephens is joined by Brian Murphy, the Group Customer Relationship Management Executive at Cliste Hospitality.

Join them as they:

Talk about the history of Cliste Hospitality
Highlight the importance of adaptability
Discuss leveraging technologies, especially AI
And more!

Based in Killarney, Ireland, Brian Murphy is the Group Customer Relationship Management Executive at Cliste Hospitality, a team of specialists offering intelligent management to hotels, restaurants, bars & hospitality ventures in Ireland. Brian has extensive experience in various award-winning establishments, including the Muckross Park Hotel and Spa and Andaz London Liverpool Street. At Cliste, Brian transitioned from operations to CRM and email marketing, actively leveraging technology, especially AI, to enhance the guest experience.

If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and Google Podcasts, instructions on how to do this are here.

Connect with Brian Murphy here:

Connect with Karen here:

Hotel Moment Podcast is handcrafted by our friends over at: fame.so

Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.

Check out the three most downloaded episodes: