Since when websites have become so damn smart? Oh, and they are about to get even smarter in 2021 (just in case you did not know).

Throwback to episode #001, I actually talk about hyper-personalisation a lot (and I am not alone) 👉 click here

Just to make sure you do not think I am the only one preaching from the mountain tops, Inc. reported that 44% of online consumers believe that live chat is an important website feature.

If you consider younger consumers — those 18–34 — one report found that 60% “regularly use live chat for customer service.” This episode will introduce you to the marvels and wonders of smart websites.

Special links from this episode 👇