In episode 37 I spoke with Chris Jordan, founder of Carryr, all about how brands can use more flexible and convenient delivery options to improve conversion rates, average order values, and loyalty.
While free next day delivery has become the big thing in ecommerce, customers are still demanding more. and that next ‘more’, is dynamic delivery.
Allowing your customers to pick the time slots they want to receive an order (down to an hour or 2) significantly boosts your brand reputation. With customers happy to pay more to receive their orders at times that are actually convenient for them.
But remember, negative experiences with delivery comes back to the brand not the courier, so if you’re going to implement this make sure you can handle the logistics.
Chris began his career with high street retailers such as JD Sports and DFS on the shop floor - selling the latest trainers to the comfiest home furniture, until curiosity and first-hand experiences led him down the rabbit hole of last-mile logistics to solve the biggest pain points of the online shopping experience.