AI Fears, AI as the New Hollywood, and the McDonald’s Checkout Line with Richard Benavides and Audrey Lecker

In this episode of Video Voyagers: Edge of AI, hosts Richard Benavides and Audrey Lecker discuss the impact of scaling on customer experience and the fear surrounding AI technology. They explore the benefits and drawbacks of automated systems, such as at McDonald's and Amazon. They also dive into the role of AI in creative industries, and how it might both enhance and threaten the work of artists. Richard and Audrey emphasize the importance of embracing AI tools and staying informed to future-proof yourself in a rapidly changing landscape.

Richard Benavides is the Director of Customer Success at Videate. He helps training and customer education organizations create consistent, high quality video content at scale, “From Script to Screen With No In-Between”. Richard is a customer success expert, a customer education program and content creator, and a self-professed “Software and Integrations Nerd”.

Audrey Lecker is Head of Content Marketing at Videate, where she is involved with data analysis, search engine optimization, and content strategy. She has eight years experience in the SaaS community, specializing in both thought leadership and demand generation content for B2B enterprise companies across website, social media, email, and paid media channels. Audrey is also the founder of TIGERTEAMstudio, a digital studio producing queer stories, from rom coms to space adventures, that put LGTBQIA+ characters front and center.